This website is owned and operated by Vi.Luxora, specialising in handmade, customized, and reusable press-on nails and nail beauty products. The terms “We”, “Us”, “Our”, and “Brand” individually and collectively refer to Vi.Luxora, while the terms “Visitor”, “User”, and “Customer” refer to any individual accessing or using this website.
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, along with our Privacy Policy, Shipping Policy, and any other policies published on this website. If you do not agree with these Terms and Conditions, please discontinue the use of this website immediately. Vi.Luxora reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Your continued use of the website after any modifications constitutes your acceptance of the updated terms.
The “Vi.Luxora” name, logo, brand identity, product names, nail designs, graphics, images, videos, text content, packaging concepts, and all related intellectual property displayed on this website are the exclusive property of Vi.Luxora. All rights, including copyright, trademarks, design rights, and other intellectual property rights, are reserved.
No content from this website may be copied, reproduced, distributed, republished, uploaded, modified, transmitted, or commercially exploited without prior written permission from Vi.Luxora. Access to this website does not grant users any ownership rights or license to use any intellectual property belonging to Vi.Luxora.
We strive to ensure that all information, pricing, product descriptions, images, and other content displayed on this website are accurate and up to date. However, since many Vi.Luxora products are handmade, customized, and individually crafted, slight variations in color, shape, finish, texture, or design may occur between the product images displayed on the website and the final product received by the customer. Such variations are natural characteristics of handmade products and shall not be considered defects.
All product dimensions, sizing details, and weights mentioned on the website are approximate and provided for general guidance only. Vi.Luxora reserves the right to modify or discontinue products without prior notice.
All products displayed on this website constitute an invitation to offer. Your purchase order placed on the website constitutes your offer to purchase our products. Once an order is successfully placed, you will receive an order confirmation through email or WhatsApp. Vi.Luxora reserves the right to accept or reject any order at its sole discretion.
For Cash on Delivery (COD) orders, customers may be required to confirm their order through email, WhatsApp, or phone communication. Unconfirmed COD orders may be cancelled without prior notice.
As most products are handmade and customized, processing time may vary depending on product type and order volume. Standard order processing generally takes 2 to 4 business days, while custom or made-to-order products may require additional processing time. Estimated delivery timelines within India generally range between 5 to 8 business days after dispatch.
We currently ship only within India and do not offer international shipping services at this time.
Users are strictly prohibited from: * Attempting unauthorized access to the website, servers, or databases * Interfering with website security or functionality * Uploading malicious software, viruses, or harmful code * Using automated systems, bots, or scraping tools without authorization * Copying or reproducing website content for commercial purposes * Using the website for unlawful, fraudulent, defamatory, abusive, threatening, obscene, or harmful activities
Vi.Luxora reserves the right to investigate and take legal action against any misuse, security violation, or unlawful activity related to the website.
All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
Payments on the website are securely processed through trusted third-party payment gateway providers including Razorpay. Vi.Luxora does not store customers’ card details, UPI PINs, CVV numbers, or banking credentials.
In the event of pricing errors, incorrect product information, or technical mistakes, Vi.Luxora reserves the right to refuse or cancel any order before dispatch. In such cases, any payment received will be refunded to the customer through the original payment method.
We use trusted logistics and courier partners through Shiprocket to deliver orders safely across India.
Delivery timelines are estimates only and may vary due to factors including courier delays, weather conditions, public holidays, operational issues, festivals, or circumstances beyond our control. Vi.Luxora shall not be held liable for delivery delays caused by third-party logistics providers.
Customers are responsible for providing accurate shipping information during checkout. Vi.Luxora shall not be responsible for failed deliveries caused by incorrect addresses or contact details submitted by customers.
Due to the handmade, customized, and hygienic nature of our products, returns or exchanges may not be accepted unless the product received is damaged, defective, or incorrect.
Customers must contact us within 48 hours of delivery with proper photo or video evidence for any claims related to damaged or incorrect products. Refunds or replacements, if approved, shall be processed at the sole discretion of Vi.Luxora.
This website may contain links to external third-party websites or services for customer convenience. Vi.Luxora does not control or endorse the content, products, or services offered by such third-party websites and shall not be responsible for any loss or damages arising from their use.
Users accessing third-party websites do so at their own risk and subject to the terms and policies of those external websites.
Vi.Luxora, its owners, employees, affiliates, partners, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
* The use or inability to use this website * Delays or interruptions in website services * Product misuse by customers * Unauthorized access to customer information * Technical errors or service interruptions * Third-party logistics or payment gateway issues
In all circumstances, Vi.Luxora’s total liability shall not exceed the amount paid by the customer for the relevant order.
Vi.Luxora reserves the right to suspend, terminate, or restrict access to the website or its services at any time without prior notice if a user violates these Terms and Conditions or engages in unlawful or harmful activities.
Users may discontinue the use of the website at any time.
By providing your contact details on our website, you expressly consent to receive communications from Vi.Luxora via phone calls, SMS, WhatsApp, and email regarding order updates, delivery notifications, customer support, promotions, offers, and product launches, even if your number is registered under the Do Not Disturb (DND) or National Customer Preference Register (NCPR).
You may opt out of promotional communications at any time by contacting us through email.
These Terms and Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising out of or related to the use of this website shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.
For any questions, concerns, complaints, or grievance-related matters regarding these Terms and Conditions, users may contact us using the details below. We will make reasonable efforts to respond within 7 business days.
Vi.Luxora Email: viluxora@gmail.com Contact Number : +91 84010 47370
