This Privacy Policy explains how Vi.Luxora collects, uses, and protects your personal information when you use our website and services. By accessing or using our platform, you agree to the terms described in this policy. This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
When you place an order, create an account, subscribe to updates, or contact us through our website, we may collect personal information including your name, phone number, email address, shipping and billing address, and payment reference information. Payments made on our website are securely processed through trusted payment gateway providers, and we do not store your debit card, credit card, UPI PIN, CVV, or complete banking details on our servers. We may also automatically collect non-personal technical information such as your IP address, browser type, device information, operating system, and website usage data to improve our website functionality and customer experience.
The information collected by Vi.Luxora is used for purposes including processing and fulfilling your orders, arranging shipment and delivery, sending order confirmations and tracking updates, responding to customer support requests, processing exchanges or refunds, preventing fraudulent transactions, and improving our products and services. With your permission, we may also use your contact details to send promotional messages, offers, product launches, newsletters, and marketing communications related to Vi.Luxora. You may opt out of promotional communications at any time by contacting us.
Our website may use cookies and similar tracking technologies to personalize your shopping experience, remember your preferences and cart details, analyze website traffic, and improve overall website performance. Most web browsers automatically accept cookies; however, you may choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.
Vi.Luxora respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may be shared only with trusted third-party service providers such as payment gateway providers, shipping and logistics partners, technical support providers, and government authorities when legally required. These third parties are authorized to use your information only to the extent necessary to provide services related to your order and website operations.
We implement reasonable security measures and safeguards to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, while we strive to use commercially acceptable methods to protect your data, no method of electronic transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil business, operational, legal, and regulatory obligations. You have the right to access, correct, update, or request deletion of your personal information maintained by us. To exercise these rights, you may contact us by email with the subject line “DATA REQUEST,” and we will make reasonable efforts to respond within 7 business days.
Vi.Luxora may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page along with the revised effective date. Your continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy. We encourage users to review this page periodically for the latest information regarding our privacy practices.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact our Grievance Officer by emailing us at viluxora@gmail.com with the subject line “PRIVACY CONCERN.” We will aim to respond to all valid concerns within 7 business days.
Vi.Luxora Email: viluxora@gmail.com
