Quick answers to common questions. If you still need help, contact support and we’ll take care of it.
🚚 How long does delivery take?⌄
Orders are usually processed within 24–48 hours. Delivery typically takes 3–7 business days depending on your location.
💳 Do you offer Cash on Delivery (COD)?⌄
Yes, we offer Cash on Delivery (COD) on eligible orders and selected locations across India. A small ₹49 COD handling & delivery charge applies to COD orders.
♻️ Are the products reusable and long-lasting?⌄
Absolutely. Our products are crafted with premium-quality materials for a durable, reusable, and luxurious experience.
📦 How can I track my order?⌄
Once your order is shipped, you’ll receive a tracking/AWB number via SMS or email to monitor your delivery anytime
🛍️ What if I receive a damaged or incorrect product?⌄
Your satisfaction matters to us. If you receive a damaged or wrong item, contact us within 24 hours of delivery with clear photos/videos, and our team will assist you promptly.
🔒 Is vi.luxora trusted and secure?⌄
Yes — your trust is our priority. We provide secure payments, quality-checked products, safe packaging, and dedicated customer support to ensure a smooth shopping experience.
